Description:
As a member of the TSIA Customer Success Advisory Board, I collaborate with industry leaders to shape the future of Customer Success practices. This role allows me to contribute insights from my experience leading global initiatives, refining strategies, and aligning organizations to deliver measurable outcomes. My work on the board focuses on identifying emerging trends, sharing best practices, and driving innovation across the Customer Success discipline.

Impact:

• Provided thought leadership on the evolution of Customer Success strategies and frameworks.

• Collaborated with industry peers to address common challenges and identify scalable solutions.

• Shared insights on driving adoption, value realization, and operational alignment within global organizations.